Terms of Service

Who we are

Filebender is run by Rabbit Labs (“we”, “us”). Our website is rabbitlabs.app.

You can reach us at support@rabbitlabs.app. Use it for questions, help with a payment, closing your account or anything else about these terms.

These terms cover Filebender's website at filebender.rabbitlabs.app, the converter, Filebender accounts and passes, and the Filebender add-on for Google Workspace. Our browser extensions and rabbitlabs.app have their own terms, at rabbitlabs.app/terms.

Accepting these terms

By creating a Filebender account, or by using Filebender, you agree to these terms. If you don't agree, please don't use Filebender.

When you buy a pass, your contract with us is made up of these terms and the details of the pass shown on the Pricing page when you buy it. The contract is in English.

To buy a pass, you choose it on the Pricing page and check what it includes and its price. You then tick a box to confirm that you want the pass to start as soon as you've paid, and that you understand you can have a full refund while you haven't used it, but once you've used it, it's non-refundable and you lose your 14-day right to cancel. Then you pay on SumUp's page. Until you pay there, you can go back and choose again. Once your pass is added, we email you a receipt that confirms the purchase and what you agreed to. We don't keep a separate copy of these terms for each purchase, so save or print this page if you'd like one. The date at the top shows which version applied.

Our Privacy Policy explains what we collect about you, why, and how long we keep it.

Who can use Filebender

You must be at least 13 years old, or the minimum age of digital consent where you live if that's higher.

If you use Filebender for an organisation, you confirm that you're allowed to accept these terms for it.

Your account

Every plan needs a Filebender account, including the free plan. An account costs nothing.

• Two ways in. You can continue with Google, or create an account with your name, your email address and a password. Either way, your email address is your username.
• Confirming your address. If you use an email address and password, we email you a link to confirm the address. It works for 24 hours and asks for the password you chose. Until you confirm, you can't convert files or buy a pass. If you continue with Google, Google has already confirmed your address.
• A permanent address. An account made with an email address and password needs an address you'll keep. We don't accept addresses from temporary or disposable email services, or at domains that can't receive email.
• One account per address. Each email address can have only one account. If you continue with Google using an address that already has an email and password account, the two become one account, unless that account already signs in with a different Google account. Then the Google sign-in is refused, and you can email support@rabbitlabs.app to sort it out.
• One person per account. An account is for one person, and each person may have one account. Don't share an account with other people, and don't create extra accounts.
• Keeping your account safe. Use an email address that's yours, and keep your password to yourself. A browser stays signed in for up to 30 days. If you think someone else knows your password or has used your account, reset your password straight away, which signs you out everywhere else, and tell us.
• Emails from us. Our emails come from support@rabbitlabs.app: the confirmation link, a welcome once your account is ready, password resets, and a receipt for each pass you buy. We don't send marketing.
• Closing your account. You can ask us to close your account at any time by emailing support@rabbitlabs.app from the address on the account. Closing it ends any pass on it. If you haven't used a pass, you can ask for a refund first, as Refunds explains; a pass you've used ends without one. We keep records of paid orders for six years, as UK tax law requires.

What Filebender does, and what it can't promise

Filebender converts, compresses and resizes files: images, video, audio, documents, spreadsheets, presentations, ebooks and archives. It can also trim audio and video, merge, split and organise PDFs, and read the text in scans and photos (OCR). It adds no watermark, on any plan.

• Where your files are converted. Most files are converted on our servers. Some are converted in your browser, on your device, and never reach us: pictures that become JPG, PNG or WebP, when your browser and device can manage it (except a PNG kept as a PNG at its own size, as when you compress one, which is always converted on our servers), and everything you do with the PDF tools (merging, splitting and organising PDFs, turning and taking out pages, and putting photos into a PDF). These count against your plan like any other file, as The free plan and Passes explain.
• Results made on your device stay there. They exist only in the browser tab they were made in. We never receive them, so we can't recover them: download them before you close the tab.
• Conversions are automatic. Nobody checks the results by hand. A conversion can lose something, such as layout, fonts, quality, formulas or animation. Filebender warns you before you start where it can predict a loss, but it can't predict every one. Check a result before you rely on it.
• Estimates are estimates. Times, sizes and other figures Filebender shows before or during a conversion are our best estimate. Where Filebender can see that it can't do what you've asked, such as reach a target size, it tells you before it starts.
• Text recognition can misread. OCR is automatic and can get words wrong, especially in blurred or crooked scans, handwriting and unusual fonts. A scanned PDF converted into a document gets its text, but not its pictures or page layout. Check the text before you rely on it. OCR reads up to 50 pages a file on the free plan and up to 500 with a pass. A longer file is refused before anything runs.
• Some files can't be converted. For example, files with copy protection, password-protected archives, PDFs that need a password to open, and files too big or too complex for the time and memory a conversion has, on our servers or on your device. One file can take up to 25 minutes to convert on our servers. If it takes longer, it's stopped. A file that fails, or that you cancel, doesn't count against your plan's files or videos, wherever it was being converted, though the processing time it used on our servers still counts towards the free plan's daily limit, and anything you uploaded for it still counts towards your daily upload limit (see Failed files don't count).
• Filebender isn't storage. Your files and results are deleted an hour after converting. Keep your originals, and download what you need within the hour.

Your files and your rights in them

• They're yours. You keep all your rights in the files you give Filebender and in the results. We claim none.
• The permission you give us. You let us store, copy and change your files only as far as we need to do what you ask: convert them, keep the results for you to download, and save them to your Google Drive if you ask. This permission ends when the files are deleted. We don't look at your files, and we don't use them for anything else.
• Your right to use them. You must have the right to use the files you give Filebender, and to convert them, including files converted on your device. Converting them must not break anyone else's rights, such as copyright.
• PDFs you change. You must have the right to change the PDFs you use with the PDF tools. That includes PDFs that limit printing, copying or editing: what you make from them won't carry those limits, so only use them if you're allowed to.
• Repairing a PDF. If your browser can't open a PDF and you choose to have it repaired, it's uploaded and repaired on our servers. That's a conversion like any other: it counts as one file, and the PDF is deleted an hour after it's repaired.
• Files from a link or from Google Drive. Filebender only fetches links on the public internet, and you must be allowed to download what's at the link. With Google Drive, Filebender only opens the files you pick, and saves to your Drive only when you ask.
• Download links. Anyone who has a download link can use it until it expires, so share links with care.
• Send to phone. A QR code for your phone holds a link to one converted file. Anyone who has that link can download the file for up to 10 minutes, and never after it's deleted. It's meant for your own phone: only send it to yourself or someone you trust. You're responsible for who you give it to.
• Add from phone. This is for sending your own files from your own phone into your own account. A code connects one phone, for 10 minutes, and that phone can send up to 50 files, within your plan's file size and daily upload limits. Anyone who connects with your code in those 10 minutes can add files to your account, so keep the code to yourself, and press Disconnect if a phone you don't recognise connects. Files sent from a phone count against your plan only when you convert them, and these terms apply to them like any other file.

How long things are kept:

The Privacy Policy has the full details.

Using Filebender fairly

Don't use Filebender to:

• break the law, or anyone else's rights;
• convert, store or share unlawful content;
• spread malware, or upload files meant to harm Filebender or other people;
• get around copy protection (DRM);
• get around the limits of the free plan or of a pass, for example by automating requests, or by spreading one person's use across several accounts, browsers or connections;
• use the links for your phone, or Add from phone, to share unlawful or harmful content, or to add files to an account that isn't yours;
• attack or overload Filebender, or try to get into parts of it you're not meant to reach.

If someone makes a claim against us because you broke this section, you're responsible for the loss that causes us, as far as the law allows.

Reporting misuse. Links for your phone are personal, last 10 minutes and aren't listed or searchable anywhere. If you come across one being used to share something unlawful or harmful, or think someone has misused your account, a link or a code, email support@rabbitlabs.app with the link and what happened. We'll look into it promptly and, where we can, delete the files and take the action these terms allow.

The free plan and fair use

The free plan is free every day, with a free account. At the moment it includes:

• 20 files a day, up to 2 of them videos;
• files up to 500 MB each, in batches of up to 20 files and 2 GB;
• 5 GB of uploads a day;
• one conversion at a time;
• the PDF tools (merging, splitting and organising PDFs, turning and taking out pages, and putting photos into a PDF);
• text recognition (OCR) of up to 50 pages a file.

Files converted on your device count against the day's allowance like any other file. Whatever you make with the PDF tools counts as one file each time: one merge, split or reorganised PDF.

The day's allowance is counted per account and per internet connection (IP address), whichever has used more, and resets at midnight UTC. So a second account on the same connection doesn't add to it.

Fair use. Conversions on the free plan can also use up to 30 minutes of processing time a day, counted the same way. Only very long videos come near it. There's also a limit on how much processing all conversions on the free plan together can use in a day. If that's reached, conversions on the free plan stop until midnight UTC. Passes carry on. These limits on processing time don't apply to files converted on your device, but those still count as files.

We may change what the free plan includes, or stop offering it. If we do, we'll update these terms. The Pricing page always shows the current number of files and videos, the biggest file, how many conversions run at once and how many pages OCR reads. We may also refuse or stop a conversion that threatens Filebender's availability for other people.

Passes

If you need more than the free plan, you can buy a pass. These are the passes we offer now. Prices include any VAT.

• Day Pass, £3.99: 500 files within 24 hours, up to 10 of them videos, with 3 conversions at once.
• Week Pass, £6.99: 1,000 files within 7 days, up to 20 of them videos, with 4 conversions at once.
• Month Pass, £11.99: 3,000 files within 30 days, up to 50 of them videos, with 5 conversions at once.

Every pass takes files up to 2 GB each, in batches of up to 50 files and 20 GB, with 50 GB of uploads a day, and reads up to 500 pages a file with OCR. Every pass includes the PDF tools. The free plan's fair-use limits on processing time don't apply to passes.

• One payment, never renews. A pass is a single payment. It never renews, and we won't charge you again unless you buy another pass.
• When it starts and ends. A pass starts when SumUp confirms your payment to us, and ends exactly 24 hours, 7 days or 30 days later. Files and videos you haven't used by then end with it. They aren't carried over.
• Running out early. If a pass's files run out before it ends, you're back on the free plan until you buy another pass. If its videos run out first, you can keep converting other files with it, but you can't convert more videos until you buy another pass, or the pass ends or its files run out.
• Passes add up. If you buy a pass while another is running, its files and videos are added to what you have left, and everything lasts until the later of the two end dates. You also get the higher number of conversions at once. For example, a Day Pass bought during a Month Pass adds 500 files and 10 videos, but doesn't make the Month Pass last longer.
• What counts as a file. Each file you convert counts once, whatever its type and wherever it's converted: on our servers or on your device. Converting a file inside a ZIP counts as one file, and so does unpacking a ZIP. Merging, splitting or organising PDFs, or putting photos into one, counts as one file, however many PDFs, photos or pages go in or come out, and so does repairing a PDF. A file read with OCR counts as one file, however many pages it has. Files sent from your phone count only when you convert them.
• What counts as a video. Converting, compressing, resizing or trimming a video, including turning it into a GIF or an animated WebP, and turning a GIF or slides into a video. Taking the sound out of a video counts as an ordinary file, and so does anything you do to a GIF that doesn't make it a video. A video counts towards both the files and the videos on a pass.
• Failed files don't count. If a conversion fails or you cancel it, the files and videos it used go back to your pass, or to the free plan's allowance. That includes a conversion on your device that fails, or that hasn't finished when you leave the page: your browser tells us which files didn't convert, and they go back automatically. If it can't, for example because the tab closed or lost its connection before it could tell us, email support@rabbitlabs.app from the address on your account and we'll put them back, while the pass they came from is still running or, on the free plan, on the same day (days end at midnight UTC). After that there's nothing to put back, as a pass's unused files end with it and the free plan's allowance starts again each day. The processing time a conversion used on our servers still counts towards the free plan's daily limit on processing time, even if it fails. The files you uploaded for it still count towards your daily upload limit too.
• A pass belongs to your account. It works on any device you sign in on, and it can't be moved to another account.
• Changes to passes. We may change the passes we offer, what they include and their prices. A change never applies to a pass you've already bought.

Paying for a pass

• Before you buy. You need a confirmed account. You also need to tick the box described in Refunds. We can't sell you a pass without it.
• Prices. Prices are in pounds sterling and include any VAT. If your card is in another currency, your bank converts the price.
• You pay on SumUp's page. When you choose a pass, Filebender sends you to SumUp's own payment page, and you pay by card there. SumUp is our payment provider, and its terms apply to the payment. Your card details go only to SumUp. Filebender never sees or stores them.
• When your pass arrives. Your pass is added to your account once SumUp confirms the payment to us, usually a few seconds after you pay. If you've paid and your pass hasn't appeared, come back to Filebender later, or email support@rabbitlabs.app. If we can't add a pass you've paid for, no pass has been sold, and we return your payment in full.
• Your receipt. Once your pass is added, we email you a receipt to the address on your account. It shows the pass, its price, what it includes, when it ends, your order reference and SumUp's transaction code, and repeats what you agreed to before paying. Keep it for your records.
• What we record. We keep a record of each order, including the account, the pass, the price, what you agreed to before paying and when, and SumUp's reference for the payment. The Privacy Policy explains this.
• Refusing a sale. We may refuse to sell a pass, for example if we think it would be used to break these terms. If we refuse after you've paid, no pass has been sold, and we return your payment in full.

Refunds: in full until you use a pass

A pass you haven't used. If you haven't used a pass, you can have a full refund. Email support@rabbitlabs.app from the address on your account and say which pass it is (your receipt has the order reference). We check that it hasn't been used, take it off your account, and return the full price.

A pass you've used. Once you've used a pass, it's non-refundable, in full or in part. That includes when you change your mind, use only some of it, or its time runs out before you've used it all.

What counts as using a pass. You've used a pass once you've converted a file with it, on our servers or on your device. A conversion that fails, or that you cancel, doesn't count: it goes back to your pass. If you buy a pass while another is running, the two add up, so the new one counts as used once you convert a file after buying it. The free plan is there to try Filebender before you buy.

Your 14-day right to cancel. The law usually gives you 14 days to cancel a contract made online. Your pass starts as soon as you've paid, so before you pay, we ask you to tick a box to confirm that you want it to start straight away, and that you understand that once you've used it, it's non-refundable and you lose your 14-day right to cancel. You can't buy a pass without ticking it, and your receipt repeats what you agreed to.

Your legal rights. None of this affects your rights under consumer law. What we provide must be as described and provided with reasonable care and skill. If it isn't, tell us at support@rabbitlabs.app. You may be entitled to have it put right or, if we can't do that, to some or all of your money back. Citizens Advice can tell you more about your rights.

When else we return a payment. We also pay money back where no pass could be supplied, or where we end one ourselves:

• if we take a payment but can't add your pass, or refuse a sale after you've paid, we return the whole payment;
• if we close your account, or stop offering Filebender or passes, while your pass is running, we pay back the part you couldn't use, unless we closed the account because you broke these terms or you asked us to close it.

We pay it back through SumUp, to the card you paid with.

Availability, pauses and changes

• Availability. We work to keep Filebender running, but we can't promise it will always be available, or that every kind of conversion will always work. If one isn't working for a while, Filebender says so on the page.
• Pauses. Filebender has a monthly budget for its running costs. If it's used up, new conversions on our servers pause for everyone, pass holders included, until the next month or until we raise the budget. Conversions on your device can carry on. While conversions are paused you can still sign in, see your History and download files you've already converted.
• Your pass during a pause. A pause or an outage doesn't stop a pass's clock. If one stops you using a pass you've paid for, tell us, and we'll look at putting it right, for example by making the pass last longer. This doesn't limit your legal rights.
• Changes. We may change, add or remove features, formats and limits. We may also switch off converting on devices, or Add from phone, for a while, for example to fix a problem. While converting on devices is off, pictures are converted on our servers instead, and the PDF page tools are switched off until it's back; the PDF Converter and the PDF Compressor still work. If we stop offering Filebender or passes while your pass is running, we pay back the part you couldn't use, as Refunds explains.

Suspending or closing an account

We may suspend or close your account, or take away its access, if you break these terms or if the law requires us to. Where it's reasonable, we'll tell you why first.

If we end a pass, or close an account, because you broke these terms, any pass on it ends without a refund. If we close an account for any other reason, we pay back the part of any pass on it that you couldn't use. If you ask us to close your account, any pass on it that you've used ends without a refund; for one you haven't used, see Refunds.

You can stop using Filebender at any time, and ask us to close your account, as set out in Your account.

Parts of these terms that by their nature should carry on after an account closes still apply. These include your rights in your files, intellectual property, and our responsibility to you.

Accessibility

We want everyone to be able to use Filebender, and we build it to work with a keyboard, a screen reader and zoom. Every QR code has a link you can copy instead, and Add from phone also has a code you can type. If something in Filebender is hard for you to use because of a disability, email support@rabbitlabs.app. Tell us what you were trying to do, and we'll help you do it another way and work on putting it right.

Google, SumUp and other services

• If you continue with Google or use Google Drive, Google's own terms apply to your Google account and your Drive.
• The Filebender add-on for Google Workspace opens Filebender with the files you choose. These terms apply when you use it.
• SumUp's terms apply to your payment.
• Links you give Filebender belong to other websites, which have their own terms. We aren't responsible for what's at them.

Intellectual property

Filebender, its software and design, and the Rabbit Labs and Filebender names and logos belong to Rabbit Labs or to the people we license them from. We give you a personal, non-exclusive, non-transferable licence to use Filebender under these terms. We keep every right we haven't expressly given you.

Filebender uses conversion software made by others, which stays under its own licences. Where one of those licences gives you rights, nothing in these terms limits them. The libraries your browser downloads from Filebender, and their licences, are listed in our third-party notices.

You may refer to Filebender fairly, but you may not use our names or logos to suggest that we endorse you or work with you without our written permission. Your files and results are yours, as set out in Your files and your rights in them.

Our responsibility to you

What we don't limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to limit or exclude. That includes your rights as a consumer: for example, that what we provide must be as described and provided with reasonable care and skill, and that we're responsible for damage to your device or other digital content caused by our failing to use reasonable care and skill.

What we provide. Apart from that, Filebender is provided “as is” and “as available”. As far as the law allows, we make no promises about it beyond those in these terms. For example, we don't promise that it will always be available, that it will convert every file, or that it will suit a particular purpose.

Limits. Subject to what we don't limit, we're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, and not for loss or damage that isn't foreseeable. If you use Filebender for a business, we aren't liable to you for loss of profit, business, business opportunity or data. As far as the law allows, our total liability to you for anything to do with Filebender is limited to what you paid us for Filebender in the 12 months before the claim arose.

Governing law and courts

These terms are governed by the law of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction over any dispute about these terms or about Filebender, except where consumer protection law gives you the right to bring proceedings where you live.

If something goes wrong, please email support@rabbitlabs.app first, so we can try to sort it out.

Changes to these terms

We may update these terms, for example when Filebender, its plans or the law change. The date at the top shows when they last changed. We'll say so on Filebender before a significant change takes effect. If you keep using Filebender after a change takes effect, the new terms apply. If you don't agree with a change, you can stop using Filebender and ask us to close your account.

A change never reduces what a pass you've already bought includes.

General

If a court finds that part of these terms can't be enforced, the rest still applies. If we don't enforce a term straight away, we can still enforce it later. These terms, with the details of a pass shown on the Pricing page when you bought it, are the whole agreement between you and us about Filebender. This doesn't affect anything the law says we must stand by, such as what we told you about Filebender before you bought a pass.

You may not transfer your rights under these terms without our consent. We may transfer ours as part of a merger, an acquisition or a sale of assets, and doing so won't reduce your rights.

Contact us

For anything about Filebender or these terms, email support@rabbitlabs.app.